• You can expect an email with your tracking code when your order is shipped.
  • Shipping back of any possible return (please see the return terms below): Mélanie Pigeaud is not responsible for paying the shipping costs.
  • When your order is confirmed, you will receive an email with your order details.
  • When your order is being sent you will receive an email with a tracking code to see the status of your shipment.
  • Any damage, lost items or not received items will not be the responsibility of Mélanie Pigeaud. When the shipment is already sent out and you have received a tracking code the responsibility is for the customer.
  • In case you filled in a wrong delivery address, you are responsible for the payment and return costs.

 Paying with Klarna

  • In order to offer you Klarna’s payment methods, Mélanie Pigeaud might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with. 

Glamour day !restrictions!:

  • Due to the high gold price and my sole belief in using the best materials of the highest quality, a number of items are excluded from the glamour day discount of 15 %. The following items will not be included: Simple chain necklace & bracelet in 14k solid gold, Fierce necklace & bracelet 14k solid gold, Chained to the rhythm necklace 14k solid gold.

Return policy

  • Returns on unworn silver and gold plated jewelry and exchanges are accepted within 14 days of purchase. Due to hygiene: earrings are not able to be returned. Email your request to info@melaniepigeaud.com.
  • Shipping for returns are for your own costs. Mélanie Pigeaud will not pay for your return costs.
  • I do not accept returns or exchanges on custom made pieces, 14k gold pieces and sale items (including Black Friday deals and vintage jewelry)
  • In. case you want to have a 14k gold piece but you are not sure about the item? Order the gold plated version or the silver version and in case you like it; send that one back and order the 14k gold variant.
  • Mélanie Pigeaud reserves the right to deny any returns and exchanges that are unreasonable.
  • In case of any damage, during wearing or shipment, Mélanie Pigeaud can always deny this return or repair when doubting the reasonable cause of it.


  • To keep the heroes in their best condition: Do not expose to water or any kind of chemicals as much as possible. Please take off your jewelry when washing your hands etc. Do not shower, swim or bathe with your heroes and do not expose them to extreme (high) temperatures. Jewelry are delicate pieces and my heroes are handmade. Please be also careful with any other metals for scratches etc. Treat them with the care they need so they will last a lifetime.
  • If you have bought a plated heroe: Clean it with a toothbrush or a soft towel and some Dreft/green soap. But handle it with care and carefully take off the soap with a towel-dry soft towel. I cannot guarantee the layer to be held upon a certain term this is because every skin reacts differently on gold plated products.
  • If you are living in The Netherlands and you want your plated heroe to get a new gold plated layer please contact me: info@melaniepigeaud.com. I can arrange a new layer of plated gold. The range is between 5 and 20 euro (depending on size of the item).  These costs will be on behalf of the customer. 
  • Enjoy wearing the heroes as they will contribute to a better world. Namasté!



  • All photo’s, texts and images used by Mélanie Pigeaud are protected by copyright. Without written permission of Mélanie Pigeaud it is not allowed to reproduce or use the material in public.