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FREE shipping in NL on all orders above €150!

Customer service

Handcrafted sustainable jewelry Shop now
FREE shipping in NL on all orders above €150!

Handcrafted sustainable jewelry Shop now

TERMS AND CONDITIONS

Shipping

  • You can expect an email with your tracking code when your order is shipped.
  • Shipping back of any possible return (please see the return terms below).
  • When your order is confirmed, you will receive an email with your order details.
  • In case you filled in a wrong delivery address, you are responsible for the payment and return costs.

Paying with Klarna

  • In order to offer you Klarna’s payment methods, Mélanie Pigeaud might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with.

Black Friday DISCOUNT RULES

  • During sales period like Black Friday all items that are included in the Black Friday deal of 20% discount will have an automatic discounted price that you see on the product pages.. Some items are excluded due to their high value and our inability to give discount on particular products.

    Return policy

    • Returns on unworn silver and gold plated jewelry and exchanges are accepted within 14 days of purchase. Due to hygiene: earrings are not able to be returned. Email your request to info@melaniepigeaud.com.
    • Shipment for returns are for the customers’ own costs
    • We do not accept returns or exchanges on custom made pieces, 14 carat gold pieces and sale items (including Black Friday deals and vintage jewelry)
    • In case you want to have a 14k gold piece but you are not sure about the item? Order the gold plated version or the silver version and in case you like it; send that one back and order the 14 carat gold variant.
    • Mélanie Pigeaud Jewelry reserves the right to deny any returns and exchanges that are unreasonable.

    Care

    • To keep the heroes in their best condition: Do not expose to water or any kind of chemicals as much as possible. Please take off your jewelry when washing your hands etc. Do not shower, swim or bathe with your jewelry and do not expose them to extreme (high) temperatures. Jewelry are delicate and handmade. Please be careful with any other metals for scratches etc. Treat them with the care they need so they will last a lifetime.
    • If you have bought a plated item: Clean it with a toothbrush or a soft towel and some Dreft/green soap. But handle it with care and carefully take off the soap with a towel-dry soft towel. We cannot guarantee the layer to be held upon a certain term this is because every skin reacts differently on gold plated products.
    • If you are living in The Netherlands and you want your plated heroe to get a new gold plated layer please contact me: info@melaniepigeaud.com. We can arrange a new layer of plated gold. The range is between 10 and 45 euro (depending on size of the item). These costs will be on behalf of the customer.
    • Enjoy wearing your sustainable jewelry as they will contribute to a better world. Namasté!

     

    Copyright

    • All photo’s, texts and images used by Mélanie Pigeaud are protected by copyright. Without written permission of Mélanie Pigeaud it is not allowed to reproduce or use the material in public.