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Book your appointment

Interested in a bespoke piece of jewelry? Book your appointment with our expert here

Melanie is known for her designs

Each design is paying full attention to every single detail to make sure the design is curated for the client and the specific wishes to ensure artistry throughout the whole production proces.

Local production

We have years of experience in bespoke jewelry designs and we work with the latest 3d design techniques to make every design come to live so that the client knows exactly what to expect. We take pride in the top notch quality of our production.

RJC certified member

Sustainability is in our DNA, it is why Mélanie started the brand in 2018 in the first place. We are proudly so to be an RJC member which entitles us to claim the most sustainable way of working in the market

Meet the designer

Mélanie and her story

Founder and Master jewelry designer Melanie started in 2018. Born out of her own search for craftmanship and high quality jewelry made from recycled gold, made under fair conditions. 

Back in 2018 Mélanie Pigeaud could not find a jewelry brand with that specific core focus on sustainability combined with high quality and local craftmanship. A brand that would be eager enough to always challenge the industry. Therefor she decided to step up the game and start a company that would do it differently.. Read her full story here

Returns within 14 days excluding 'Sale'
  •  Returns on unworn jewelry and exchanges are accepted within 14 days of purchase. We always do a thorough inspection on scratches, clasps and other technical aspects before we can inform you about a succesfull return. PLEASE NOTE! Due to hygiene: earrings and piercings are NOT able to be returned!

  • Email your request to support@melaniepigeaud.com. You will receive all the details you need for sending back your order.

  •  IMPORTANT any return must always be in the original branded jewelry box of Mélanie Pigeaud Jewelry and must contain a note with: 1)The order number 2)The full name and 3) The e-mail of the customer who did the purchase. WITHOUT THIS: WE WILL NOT PROCESS IT AS A RETURN!
  • A purchase of any product which is clearly stated at the product page of the variant that the item contains a made to order item: cannot be returned because this is part of our custom made jewelry policy (see below).
  • A purchase of any 'SALE' OR DISCOUNTED item in the webshop or in the atelier is final and is not able to be returned.

  • Mélanie Pigeaud Jewelry always reserves the right to deny any returns and exchanges that are unreasonable.

  • A purchase in 'Archive sale' is final and cannot be returned.

  •  Shipment for returns are for the customers’ own costs. The customer takes full responsibility for any damages/losses or any reason for the return not to be handed over in our atelier. We are in no case responsible for delivery of any return. If you want to be sure the return in safely in our atelier, please come by in person during opening hours.

  •  If you order a 14k gold bracelet please always ask before purchasing if the bracelet is possible to be resized in case the bracelet will not fit (too big or too small). Some items are not possible for resizing due to their structure. Please be aware that resizing brings costs: €50 euro’s for making a bracelet smaller.

  •  CUSTOM MADE JEWELRY POLICY: All custom made jewelry (such as special sizes we order/produce particular for the customer or resized items of our standard items), all bespoke (engagement) rings/jewelry cannot be returned. We make these items specially with a lot of care and we also always clearly state this on your invoice and on the website at the product page. 

  •  Bespoke/custom made items cannot be returned once the 100% upfront payment is done. The production process will get started after the upfront payment is received. By then you agree on the stone, on the design and on everything agreed upon in our written conversations: by email, whatsapp and by the invoice you pay 100% upfront. Mélanie always advises in her best capacity. Once agreed on stones and design your purchase is final and cannot be returned. This is in line with dutch law on customized products.

Guaranty
  • Gold plated and sterling silver: 1 MONTH. This is only the case of the technical aspects and excludes the plating color layer.
  • 9 CARAT: 1 MONTH 
  • 14 CARAT GOLD: 1 MONTH
  • Ready to ship 'engagement rings' - 12 MONTHS

This guarantee counts from the day of receiving the package. In case of any repair: The guarantee period still remains the same from the first moment of purchasing the item, not from the repair date on.

  • Is your item broken and is it covered in the guarantee period? You can send an email to support@melaniepigeaud.com with the order number# and pictures of your item. Only then we will take the repair into our schedule of repairs and we will discuss the best possible solution for you.
  • Is your item broken and OUTSIDE the guarantee period? PLEASE NOTE: THIS WILL BE AT YOUR OWN COSTS