Policies and Declarations
In the Netherlands, we are required to comply with the Hallmarking Act 2019. Below, you will find the official hallmark plate displaying all Dutch hallmarks for precious metals.
AML POLICY
Download here
In the Netherlands, we are required to comply with the Hallmarking Act 2019. Below, you will find the official hallmark plate displaying all Dutch hallmarks for precious metals.
Email your request to support@melaniepigeaud.com. You will receive all the details you need for sending back your order. A purchase of any 'SALE' OR DISCOUNTED item in the webshop or in the atelier is final and is not able to be returned. Mélanie Pigeaud Jewelry always reserves the right to deny any returns and exchanges that are unreasonable. A purchase in 'Archive sale' is final and cannot be returned. Shipment for returns are for the customers’ own costs. The customer takes full responsibility for any damages/losses or any reason for the return not to be handed over in our atelier. We are in no case responsible for delivery of any return. If you want to be sure the return in safely in our atelier, please come by in person during opening hours. If you order a 14k gold bracelet please always ask before purchasing if the bracelet is possible to be resized in case the bracelet will not fit (too big or too small). Some items are not possible for resizing due to their structure. Please be aware that resizing brings costs: €50 euro’s for making a bracelet smaller. CUSTOM MADE JEWELRY POLICY: All custom made jewelry (such as special sizes we order/produce particular for the customer or resized items of our standard items), all bespoke (engagement) rings/jewelry cannot be returned. We make these items specially with a lot of care and we also always clearly state this on your invoice and on the website at the product page. Bespoke/custom made items cannot be returned once the 100% upfront payment is done. The production process will get started after the upfront payment is received. By then you agree on the stone, on the design and on everything agreed upon in our written conversations: by email, whatsapp and by the invoice you pay 100% upfront. Mélanie always advises in her best capacity. Once agreed on stones and design your purchase is final and cannot be returned. This is in line with dutch law on customized products.
This guarantee counts from the day of receiving the package. In case of any repair: The guarantee period still remains the same from the first moment of purchasing the item, not from the repair date on.