Frequently asked questions

everything you need to know all in one place

FINAL ARCHIVE SALE
Placing order
Returns
Ringsize
MP Bespoke and Engagement rings
Product related FAQ
Atelier visit and appointments
Repairs

FINAL ARCHIVE SALE

Placing order

Returns

You can request a return that match our requirements in Terms of Service (click here). Most products are possible for returns of 14 days. Earrings, sale items & custom made order are NOT possible to be returned. Check thoroughly before making a purchase if your design is custom made or not. This is always clearly stated at the product page and product description.

If you need to return your piece for some reason, you will need to contact support@melaniepigeaud.com to let u know beforehand so that we are prepared to receive it. Once we have confirmed the return process based on the individual scenario at hand, you will be responsible for returning the piece to us. You will need to package the pieces in the original box or other sufficiently protective packaging to ensure their safety in transit and prevent any damage. You will also need to ensure that the piece is covered by insurance in transit by the courier, and that it is required to be signed for on delivery. We can take no responsibility for incoming packages while they are in transit. Once your piece has arrived safely and been processed, our team will confirm this per email.

Ringsize

If you ordered a ringsize that does not fit. You can request a return that matches our requirements in Terms of Service (click here). So: Please send your information through our contact form (click here). And please put in this message:

1)Your order number

2) Your name

3) The item you want to return and the requested size (please check the product page for possible options).

We will provide you a reply with the shipment details.

All products on the webshop: Unfortunately we only offer the sizes stated in the dropdown menu of the product pages. We offer a wide range of sizes. These are the most common. If you need a different size than offered: please email support@melaniepigeaud.com for any requests. We will make sure we hep you the best way we can.

If you have a custom made/bespoke ring of MP:

For the MP Bespoke line we offer free resizing of the size you have. You need to make an appointment in the atelier (this can also be on Fridays and Saturdays). You leave your ring at the atelier for approx. 2-3 weeks. The ring will be resized and you will get notified by email when you can pick up your ring again.

MP Bespoke and Engagement rings

Generally speaking: Yes. Every stone is always different with its own characteristics and exact sizes. While Mélanie Pigeaud Jewelry owns the rights to all of our designs. However, slight changes to existing items on the website and instagram can occur we cannot guarantee that the ring will not be recreated and as a courtesy to you we will always try to alter it slightly.

Delivery time of an MP Bespoke ring is approx. 3-6 weeks. This is completely depending on the difficulty of the design and the request for the gemstone used as centerstone. We normally have a range of gemstones in house to choose from. If the requested diamond or other precious gemstone is not in stock in your requested size we need to source. This sourcing takes a few weeks to make sure we get the right stone for you with the right budget and quality checks. Therefor it is possible within 3-4 weeks but normally the process takes up to 6 weeks. We will discuss this in you appointment. (See previous question on how to make your appointment).

We offer a wide range of possible MP bespoke rings. Normally the designs at MP are all handmade and custom designed. We use the latest techniques with our local suppliers in Antwerp and Amsterdam. This is for us the most optimal way of making the high quality jewelry we believe in. Ofcourse this has its price but we believe in quality and local craftmanship and to support local companies instead of outsourcing it to low labor cost areas in the world. If you think this is worthwile: you are at the right adress (As we say in Dutch, haha).

The average range of an MP Bespoke ring is between €2000-€15000 euro.

But everything is ofcourse depending on the design, the quality of the stones etc.

Yes you can. You can send your request to: support@melaniepigeaud.com. We need a few things:

1) The type of font you prefer: you can choose any font from: www.dafont.com

2) Your engraving. The costs of the engraving = 80€. This is an extra time of 2 weeks for delivery. We always suggest to engrave the ring after the proposal since we then can resize the ring first and do the engraving after that since you otherwise pay twice for the engraving.

3) your order number and full name+ phone number

The engraving will take another extra 2 weeks on your delivery time.

Once we discuss the design, you maybe also got a 3d sketch depending on your desired design, after this you accept the process and production time. You agree on the 100% upfront payment, after this moment the production process will start. Since your item is bespoke/custom made the item cannot be returned. This is clearly stated in our terms of service and return policy.

Product related FAQ

You can choose in 4 different alloys. - Sterling silver is 925 highest quality silver. This will not change in color.

- 9k or 9 carat is a solid gold material made from pure gold, silver and some other alloys like copper, messing etc. With gold this is always the case since pure gold is powderly soft. The type of gold expressed in carats is always depending on how much pure gold is in the total alloy. For 9k the color is slightly lighter than 14k gold. This is because the percentage of gold is less than in a 14k gold piece of jewelry. 9k= 37,5% pure gold and 14k gold = 58,5% pure gold. However the 9k jewelry will not change in color and you can wear this with showering, hand washing etc. We attached this alloy since it is more affordable than 14k gold.

- 14k gold. This is made from 58,5 % of pure gold (marked with 585 as certification). This alloy is higher in gold % than 9 carat.

- 18k gold is the highest quality gold we sell in our collections. This is made from 75 % of pure gold (marked with 750 as certification).

Yes we do! We have 14 carat gold samples in the atelier in different simple designs. You can test and try them on in the atelier during an appointment on Friday and Saturday between 12:00-18:00.

- we offer them in 14 carat gold - 18 carat gold. And both in White, Yellow and Rose gold.

- Once you decide on your size, your design type we will come back to you with an offer and you can accept this by paying the invoice 100%

- Delivery time = 4-5 weeks.

- If you want engraving: we do this with a laser. You can choose your font at www.dafont.com. Every sign is 5 euro. Also -,.! are seen as signs so please take that into consideration.

- Please note: Engraving takes 3 weeks extra of your delivery time. So order them in advance: 8 weeks at least:)

Atelier visit and appointments

Yes you can. We are open wed-sat 12:00-18:00 for walk-ins.

PLEASE PAY ATTENTION: For custom/bespoke items you need to make a special appointment with Melanie Pigeaud herself or our in-house designer and email your request with:

1) A moodboard of at least 3-5 pictures of a desired style

2) an estimated budget

3) 3 dates that would suit you to meet in the atelier.

You can book your appointment here

We will take a look to your request and will send if this is possible in our range of quality and pricing. If so; we will make an appointment for a face-to-face meeting or a goole meet appointment. Totally to your liking.

Repairs

Please be aware: All jewelry is delicate and fine. This means that clasps etc can break even though they have a good quality. Often using it with friction or pushing it on your pillow when sleeping or pushing your hand through your sleeve can even give the strongest clasp the most harsh time. This is due to the fact that it has a certain tension in the spring. We can always provide you with a new clasp but this is always under conditions of our terms of service.

If its in the warranty period we can offer a repair. We will always examine the piece and if its a manufacturing problem or that it is caused my misusage. Pls read our T&C's about this.

If your item is not in the warranty period anymore. We will help you arranging a repair unfortunatly this is at a cost. Basic repairs items: 50€. More extensive and thorough repairs: €100+ depending on the damage and if its possible.

Email your request to support@melaniepigeaud.com. You will receive all the details you need for sending back your order.
IMPORTANT any return must always be in the original branded jewelry box of Mélanie Pigeaud Jewelry and must contain a note with: 1)The order number 2)The full name and 3) The e-mail of the customer who did the purchase. WITHOUT THIS: WE WILL NOT PROCESS IT AS A RETURN!
A purchase of any product which is clearly stated at the product page of the variant that the item contains a made to order item: cannot be returned because this is part of our custom made jewelry policy (see below).
A purchase of any 'SALE' OR DISCOUNTED item in the webshop or in the atelier is final and is not able to be returned.
Mélanie Pigeaud Jewelry always reserves the right to deny any returns and exchanges that are unreasonable.
A purchase in 'Archive sale' is final and cannot be returned.
Shipment for returns are for the customers’ own costs. The customer takes full responsibility for any damages/losses or any reason for the return not to be handed over in our atelier. We are in no case responsible for delivery of any return. If you want to be sure the return in safely in our atelier, please come by in person during opening hours.
If you order a 14k gold bracelet please always ask before purchasing if the bracelet is possible to be resized in case the bracelet will not fit (too big or too small). Some items are not possible for resizing due to their structure. Please be aware that resizing brings costs: €50 euro’s for making a bracelet smaller.
CUSTOM MADE JEWELRY POLICY: All custom made jewelry (such as special sizes we order/produce particular for the customer or resized items of our standard items), all bespoke (engagement) rings/jewelry cannot be returned. We make these items specially with a lot of care and we also always clearly state this on your invoice and on the website at the product page.
Bespoke/custom made items cannot be returned once the 100% upfront payment is done. The production process will get started after the upfront payment is received. By then you agree on the stone, on the design and on everything agreed upon in our written conversations: by email, whatsapp and by the invoice you pay 100% upfront. Mélanie always advises in her best capacity. Once agreed on stones and design your purchase is final and cannot be returned. This is in line with dutch law on customized products.