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Step 1

The appointment

To make sure we know your wishes we start with an appointment. Preferrably in our atelier. This can also be online, if that works better with your calendar. In this meeting we will explain our proces in more depth and we will be able to give you a rough budget indication of your preferred design. Most asked question: how long does it take before I can pick up my design? It depends how fast you can decide. Once you get the 3d design (a few days after the appointment), if you are happy we can start production and you will have a finished product after 2-3 weeks.

Step 2

The design proces

In this phase we will start with a 3d render based on your wishes discussed in our appointment and we will search for the right stones: sapphires, rubies, emerald, lab grown diamonds, natural diamonds. Everything is possible. We will make your design as realistic as possible in the 3d render.

Step 3

Final call

After receiving the 3d render, options for your stone preference we will have a call about the remaining questions or requests from your side to make sure you have all the information you need.

Step 4

Agreement

Because our proces is custom made, we need you to pay upfront. The payment is your agreement on the design and our 'green light' to move forward. From this moment onwards you can sit back and relax and wait untill we give you a heads up when your item is ready. Usually from the moment you pay the invoice it takes 2-3 weeks for your design to be ready.

Step 5

Magic moments

When your design is ready we will contact you and make an appointment to give that true reveal of the design! Often people are very excited for this moment, and so are we! This is where the magic happens...

Can't wait and need a ring ASAP?

In stock collection

Breana romantic natural diamond bezel 14k gold ringBreana romantic natural diamond bezel 14k gold ring

Breana romantic natural diamond bezel 14k gold ring

€2.849,00
Christina brown diamond emerald 14k gold ringChristina brown diamond emerald 14k gold ring

Christina brown diamond emerald 14k gold ring

€2.849,00
Helena hidden halo natural brown diamond ring 0.5ct 14k goldHelena hidden halo natural brown diamond ring 0.5ct 14k gold

Helena hidden halo natural brown diamond ring 0.5ct 14k gold

€2.399,00
Eva rustic statement ring 14k goldEva rustic statement ring 14k gold

Eva rustic statement ring 14k gold

€2.099,00
Fenna classic band 14k goldFenna classic band 14k gold

Fenna classic band 14k gold

€1.369,00
Marie brand baguette diamonds 14k goldMarie brand baguette diamonds 14k gold

Marie brand baguette diamonds 14k gold

€2.200,00
Iza huggy band 14k gold half round ringIza huggy band 14k gold half round ring

Iza huggy band 14k gold half round ring

€1.499,00
Theresa split halo signature sapphire 14k gold ringTheresa split halo signature sapphire 14k gold ring

Theresa split halo signature sapphire 14k gold ring

€2.714,00
View all

Questions?

If you have any questions regarding our custom made proces please email your request to info@melaniepigeaud.com

Mélanie PIgeaud Jewelry

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Returns within 14 days excluding 'Sale'
  •  Returns on unworn jewelry and exchanges are accepted within 14 days of purchase. We always do a thorough inspection on scratches, clasps and other technical aspects before we can inform you about a succesfull return. PLEASE NOTE! Due to hygiene: earrings and piercings are NOT able to be returned!

  • Email your request to support@melaniepigeaud.com. You will receive all the details you need for sending back your order.

  •  IMPORTANT any return must always be in the original branded jewelry box of Mélanie Pigeaud Jewelry and must contain a note with: 1)The order number 2)The full name and 3) The e-mail of the customer who did the purchase. WITHOUT THIS: WE WILL NOT PROCESS IT AS A RETURN!
  • A purchase of any product which is clearly stated at the product page of the variant that the item contains a made to order item: cannot be returned because this is part of our custom made jewelry policy (see below).

  • A purchase of any 'SALE' OR DISCOUNTED item in the webshop or in the atelier is final and is not able to be returned.

  • Mélanie Pigeaud Jewelry always reserves the right to deny any returns and exchanges that are unreasonable.

  • A purchase in 'Archive sale' is final and cannot be returned.

  •  Shipment for returns are for the customers’ own costs. The customer takes full responsibility for any damages/losses or any reason for the return not to be handed over in our atelier. We are in no case responsible for delivery of any return. If you want to be sure the return in safely in our atelier, please come by in person during opening hours.

  •  If you order a 14k gold bracelet please always ask before purchasing if the bracelet is possible to be resized in case the bracelet will not fit (too big or too small). Some items are not possible for resizing due to their structure. Please be aware that resizing brings costs: €50 euro’s for making a bracelet smaller.

  •  CUSTOM MADE JEWELRY POLICY: All custom made jewelry (such as special sizes we order/produce particular for the customer or resized items of our standard items), all bespoke (engagement) rings/jewelry cannot be returned. We make these items specially with a lot of care and we also always clearly state this on your invoice and on the website at the product page. 

  •  Bespoke/custom made items cannot be returned once the 100% upfront payment is done. The production process will get started after the upfront payment is received. By then you agree on the stone, on the design and on everything agreed upon in our written conversations: by email, whatsapp and by the invoice you pay 100% upfront. Mélanie always advises in her best capacity. Once agreed on stones and design your purchase is final and cannot be returned. This is in line with dutch law on customized products.

Guaranty
  • Gold plated and sterling silver: 1 MONTH. This is only the case of the technical aspects and excludes the plating color layer.
  • 9 CARAT: 1 MONTH 
  • 14 CARAT GOLD: 1 MONTH
  • Ready to ship 'engagement rings' - 12 MONTHS

This guarantee counts from the day of receiving the package. In case of any repair: The guarantee period still remains the same from the first moment of purchasing the item, not from the repair date on.

  • Is your item broken and is it covered in the guarantee period? You can send an email to support@melaniepigeaud.com with the order number# and pictures of your item. Only then we will take the repair into our schedule of repairs and we will discuss the best possible solution for you.
  • Is your item broken and OUTSIDE the guarantee period? PLEASE NOTE: THIS WILL BE AT YOUR OWN COSTS