Our journey

‘Your heart and my heart are very very old friends’ – Hafiz

This is the moment

is she going to say yes?

Wow you reached the point that you want to ask that very special person THE question of your life. This proces is always so unique and very special to be working on. Mélanie has been in the gold and jewelry industry for a while and she got all the knowledge and design ideas for all types of precious gemstones and especially diamonds. She loves to take on a challenge and be in such a special project with her customers. Therefor its no surprise that she is always super keen on designing the perfect bespoke engagement ring for your loved one!

How does it work?

1. First steps are always the hardest. Making the appointment: You can make an appointment in the atelier by sending a request to info@melaniepigeaud.com. We kindly ask you to already send some pictures from pinterest in this email. In this case we have a starting point and an idea of what you are aiming for. If you live far away or abroad we can also do the appointment via Skype/zoom/phone. No problem.

2. The appointment: First you will get a nice cup of coffee to get you comfortable. Then Mélanie Pigeaud herself will explain you everything about diamonds, precious gemstones and all the options for designs. But be careful: The options are endless;). Ofcourse she is always super excited to hear the story of how you guys met! It is also important to get information about the person who is getting engaged and his/her style. Not only is this super fun but also important to make sure the ring will fit their style.

3. After the appointment we will most probably have 2-3 ideas. Mélanie will then start searching for the right stone and will send you pictures and movies of the stone(s) to give you a good idea.Then we will make 3d sketches of the ideas that you would like. These sketches are a real good estimation of how the ring will look like. You can find an impression below this text (push the play button). This is always super excited.

4. Next to the 3d sketch(es) we will give you the estimated prices.After receiving the sketches and prices we can have a call to discuss al the options and further questions if necessary. Once you are 100% convinced about the design and the ring and you are over the moon: You will pay 50% deposit to get the process going so we can start making your MP bespoke ring.Most probably after 3 weeks you hear when its ready and you make the final appointment to pick it up. Then you will be ready for the most exciting question of your life!

'Wow this ring is exactly what I had dreamed of, subtle and elegant and not too much out there' - Leigh

'The personal approach and the feeling that I was not doing it on my own is something that I will recommend all my friends to go to MP for their engagement rings' - Pieter

'I was so surprised with the beautiful ring Mélanie designed for me! Couldn't have been happier when my (omg now fiancé) went down on 1 knee!' - Sarah

Mélanie Pigeaud Jewelry always reserves the right to deny any returns and exchanges that are unreasonable.
Returns on unworn jewelry and exchanges are accepted within 14 days of purchase. We always do a thorough inspection on scratches, clasps and other technical aspects before we can inform you about a succesfull return. PLEASE NOTE! Due to hygiene: earrings and piercings are NOT able to be returned!
Email your request to support@melaniepigeaud.com. You will receive all the details you need for sending back your order.
IMPORTANT any return must always be in the original branded jewelry box of Mélanie Pigeaud Jewelry and must contain a note with: 1)The order number 2)The full name and 3) The e-mail of the customer who did the purchase. WITHOUT THIS: WE WILL NOT PROCESS IT AS A RETURN!
A purchase of any 'SALE' OR DISCOUNTED item in the webshop or in the atelier is final and is not able to be returned.
A purchase of any product which is clearly stated at the product page of the variant that the item contains a made to order item: cannot be returned because this is part of our custom made jewelry policy (see below).
A purchase in 'Archive sale' is final and cannot be returned.
Shipment for returns are for the customers’ own costs. The customer takes full responsibility for any damages/losses or any reason for the return not to be handed over in our atelier. We are in no case responsible for delivery of any return. If you want to be sure the return in safely in our atelier, please come by in person during opening hours.
If you order a 14k gold bracelet please always ask before purchasing if the bracelet is possible to be resized in case the bracelet will not fit (too big or too small). Some items are not possible for resizing due to their structure. Please be aware that resizing brings costs: €50 euro’s for making a bracelet smaller.
CUSTOM MADE JEWELRY POLICY: All custom made jewelry (such as special sizes we order/produce particular for the customer or resized items of our standard items), all bespoke (engagement) rings/jewelry cannot be returned. We make these items specially with a lot of care and we also always clearly state this on your invoice and on the website at the product page.
Bespoke/custom made items cannot be returned once the 100% upfront payment is done. The production process will get started after the upfront payment is received. By then you agree on the stone, on the design and on everything agreed upon in our written conversations: by email, whatsapp and by the invoice you pay 100% upfront. Mélanie always advises in her best capacity. Once agreed on stones and design your purchase is final and cannot be returned. This is in line with dutch law on customized products.