Returns on unworn jewelry and exchanges are accepted within 14 days of purchase.
PLEASE NOTE! Due to hygiene: earrings are not able to be returned.
Email your request to firstname.lastname@example.org. You will receive all the details you need for sending back your order.
Returns must always be in the original branded jewelry box of Mélanie Pigeaud Jewelry and must contain a note with: 1)The order number 2)The full name and 3) The e-mail of the customer who did the purchase. WITHOUT THIS, we will not take the return int othe return policy!!
A purchase of any 'sale' item in the webshop or in the atelier is final and is not able to be returned.
A purchase of any product which is clearly stated at the product page of the variant that the item contains a made to order item: cannot be returned because this is part of our custoom made jewelry policy (see below).
A purchase in 'Archive sale' is final and cannot be returned.
Shipment for returns are for the customers’ own costs.
If you order a 14k gold bracelet please always ask before you buy if the bracelet is possible to be resized in case the bracelet will not fit (too big or too small). Some items are not possible for resizing due to their structure. Please be aware that resizing brings costs: €30 euro’s for making a bracelet smaller.
CUSTOM MADE JEWELRY POLICY: All custom made jewelry (such as special sizes we order/produce particular for the customer or resized items of our standard items), all bespoke (engagement) rings/jewelry cannot be returned. We make these items specially with a lot of care and we also always clearly state this on your invoice and on the website at the product page.
Bespoke/custom made items cannot be returned once the 50% upfront payment is done. The production process will get started after the 50% upfront payment is received. By then you agree on the stone, on the design and on everything agreed upon in our written conversations: by email, whatsapp and by the invoice you pay 50%. Mélanie always advises in her best capacity. Once agreed on stones and design your purchase is final and cannot be returned.
Mélanie Pigeaud Jewelry always reserves the right to deny any returns and exchanges that are unreasonable.
We offer guarantee on silver and gold plated items for 1month. This is only the case of the technical aspects and excludes the plating color layer.
- We offer guarantee on 9 carat of 1 month. This counts from the day of receiving the package.
- We offer a guarantee period of 6 months on 14k gold. This counts from the day of receiving the package. In case of any repair: The guarantee period still remains the same from the first moment of purchasing the item, not from the repair date on.
- Is your item broken and is it covered in the guarantee period? You can send an email to email@example.com with the order number# and pictures of your item. Only then we will take the repair into our schedule of repairs and we will discuss the best possible solution for you.
- If you'd like to get a new layer on your gold plated item this is €50 euro's.