- Gold plated and sterling silver: 1 MONTH. This is only the case of the technical aspects and excludes the plating color layer.
- 9 CARAT: 1 MONTH
- 14 CARAT GOLD: 6 MONTHS
This guarantee counts from the day of receiving the package. In case of any repair: The guarantee period still remains the same from the first moment of purchasing the item, not from the repair date on.
- Is your item broken and is it covered in the guarantee period? You can send an email to support@melaniepigeaud.com with the order number# and pictures of your item. Only then we will take the repair into our schedule of repairs and we will discuss the best possible solution for you.
- Is your item broken and OUTSIDE the guarantee period? PLEASE NOTE: THIS WILL BE AT YOUR OWN COSTS